John M. Lewis ADR Services

experienced problem-solver, simple to complex cases

Patience Is Key—Prepare the client to be patient, to be willing to go through a process that may
take some time, hit temporary roadblocks, require substantial give-and-take, and be very
frustrating and anxiety-provoking. As a mediator, I often start by talking about the difficulties of
the process. I encourage everyone to take deep breaths, to hang in there for so long as there is
some prospect of succeeding. I take breaks when necessary; I talk of less difficult, perhaps noneconomic matters if they exist; I do everything I can to foster a good problem-solving, settlementoriented environment; and I remain optimistic that we will find some way of overcoming the
obstacles and arrive at an acceptable resolution. In my introd